Welcome to Tincknell Heating
Covid 19 Update – 18th May
We are still working with a reduced capacity and whilst we are trying to offer some routine servicing, we need to ensure that we can do this as safely as possible for our engineers and for our customers
We will be in contact with any customers where we have had to cancel service appointments recently as soon as we can be.
Thank you for your understanding and patience in these difficult times.
Supporting Our NHS
In these truly difficult times, we would like to support our NHS as much as we can. If you have a boiler breakdown and you are an NHS worker, please tell us. We will ask you to present your ID card to our engineer when we attend (or we will arrange for you to email us to ensure minimal contact) and we will give a 50% discount on your boiler breakdown visit
Coronavirus (Covid-19) – UPDATE – 1ST APRIL 2020
We are currently working on a reduced capacity and trying to attend as many emergencies as we can. However, we will be unable to offer our usual emergency breakdown cover on Saturday. This may change over the coming weeks and months and we will update you as soon as any changes are made. As always, our voicemail will be switched on and you will be able to leave us a message.
Coronavirus (Covid-19) – 24th March Update
The safety of our engineers and our valued customers is paramount in this ever-changing Coronavirus situation. We are monitoring the advice from our Government daily and trying to do everything we can to ensure that we can continue to offer our service to those customers in need. This means that we must make changes to the way that our engineers operate.
We will be working with a reduced team of heating engineers for the next 3 weeks at least.
Routine Service Appointments
Following the updated advice from our Prime Minister on the 23rd March, we will carry out no routine service work for the next 3 weeks.
As you can imagine, we are dealing with a large number of enquiries at the moment and whilst we are trying to contact anyone that may have a pre-booked appointment, you may have yet to hear from us. If you need to speak to us, please call us as usual on 01749 678828 and we will be happy to rearrange to a later date.
Gas Safety Certificates – we are yet to receive information from the HSE regarding Landlord Safety Certificates and whether expiry dates for any current certificates will be relaxed. We will be unable to carry out any pre-booked appointments within the next 3 weeks but will be rebooking any appointments as soon as we possibly can.
Boiler Breakdowns & Emergency Situations
We’re working really hard to help vulnerable customers and those with emergencies, whatever their health situation may be, but please let us know if you think you could be at risk so we can take proper safety precautions.
If you report a boiler breakdown to us, we will ask you if you are self isolating for any reason, whether that be due to age or due to a health condition. If you have concerns about an engineer being in your property, please let us know and we will work with you to help you restore the use of your boiler.
If you report a breakdown and you are suffering from symptoms, we will work with you to try and find the best solution. In some cases, we may be able to offer engineer assistance via telephone in the first instance.
Our engineer’s safety is also a priority and we would ask that you answer our questions as honestly as you can to ensure the best for their wellbeing as well as your own.
We are working with a smaller number of engineers so please bear with us in this difficult time.
What are we doing to help?
Our engineers understand that they must self-isolate if they display any symptoms. In order to ensure we get to as many vulnerable people as possible during this period, we will of course prioritise depending on requirements.
If we attend at your property:
Clear Surrounding Area - We would ask our customers to clear any working areas ready for our engineer.
Social Distancing - We trust our customers will support our engineers and maintain a safe distance whilst they are at the property
Our engineers all carry personal protective equipment and will use it where necessary whilst working. They may ask to use your hand washing facilities, please try and accommodate them where possible.
Our engineers have been provided with anti-bacterial spray and will use this where necessary in your property.
Refreshments – our engineers are always extremely grateful for the offer of tea and coffee whilst working. Don’t be offended if they politely refuse at this time.
Please be aware that this situation is evolving every day and is very much subject to change. We endeavour to provide updates as soon as we can and we thank you for your ongoing support and patience as we work through these challenges.