Tincknell Heating, Important Business Information Name: Tincknell Fuels Ltd t/a Tincknell Heating Business Trading Address: Cathedral View Offices, Wookey Hole Road, Wells, Somerset, BA5 2BT Telephone: 01749 678828 Email: heating@tincknells.com Website: tincknellheating.com VAT number: 869 8991 26 Registered office and postal address: Cathedral View Offices, Wookey Hole Road, Wells, Somerset, BA5 2BT Legal form: A limited company registered in England and Wales and incorporated in the UK Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 1081952 Business Activities our Services: Oil and Gas boiler servicing, installations of new Oil and Gas boilers and new oil storage tanks. Domestic heating & plumbing. Payments accepted by: cash, cheques, credit card, debit card, BACS Payments taken by card: no additional charge will be made for paying by credit or debit card. Deposit payments: We will not collect any deposit payment over £500 where your money cannot be protected in this instance we will agree stage payments with you for when materials are delivered, this could mean a stage payment will be requested on or before the work commences Insurance Details: We hold current Public Liability Insurance and will provide proof of cover at your request. Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it. Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document. We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922 670040 Regulating body: Gas Safe registered, no. 737 authorised by CAPITA Regulating body: OFTEC registered, no. C232 authorised by OFTEC General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works. Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract. Work Guarantees: All works are guaranteed for 12 months from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer's warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Notice of the Right to Cancel Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded. However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided. If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this is to Nick Turner, Installation Manager. You may use the form below if you want to but you do not have to. The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.