Refund Policy

Your Rights To Cancel And Applicable Refund

1.1 Before We begin to provide the Services or the Parts are fitted, You have the following rights to cancel an Order for Parts and/or Services, including where You choose to cancel because We are affected by an Event Outside Our Control We change these Terms under clause 2.2 of the terms & conditions, to Your material disadvantage:

(a) You may cancel any Order for Parts and/or Services at any time before the call date for Our Engineer or the start date for the Services by contacting Us.

(b) If You cancel an Order under clause 1.1(a) and You have made any payment in advance for Services that have not been provided to You, or Parts that have not been installed for You, We will refund these amounts to You.

(c) However, if You cancel an Order for Services under clause 1.1(a) and We have already commenced provision of Services, You will pay Us any costs We reasonably incurred in providing Services, and this charge will be deducted from any refund that is due to You or, if no refund is due to You, invoiced to You. We will tell You what these costs are when You contact Us. However, where You have cancelled an Service because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), You do not have to make any payment to Us.

(d) You may cancel any Order for Parts at any time before We commence installation of the Part but if Your cancellation is received after Our Engineer has already left, We may have to charge You the cost of an aborted call.

1.2 Once We have begun to provide the Services to You, You may cancel the contract for the Services at any time by providing Us with at least 30 calendar days' notice in writing. Any advance payment You have made for Services that have not been provided will be refunded to You.

1.3 Once We have begun to provide the Services to You, You may cancel the contract for Services with immediate effect by giving Us written notice if:

(a) We break this contract in any material way and We do not correct or fix the situation within 14 days of You asking Us to in writing;

(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;

(c) We change these Terms under clause 2.2 of the terms & conditions, to Your material disadvantage;

(d) We are affected by an Event Outside Our Control.

Our Rights To Cancel And Applicable Refund

2.1 If We have to cancel an Order for Parts and/or Services before the Services start or the Parts are installed:

(a) We may have to cancel an Order before the start date for the Services or before the Parts are installed, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact You if this happens.

(b) If We have to cancel an Order under clause 2.1(a) and You have made any payment in advance for Services that have not been provided to You, or Parts that have not been installed for You, We will refund these amounts to You.

(c) Where We have already started work on Your Order for Services by the time We have to cancel under clause 2.1(a), We will not charge You anything and You will not have to make any payment to Us.

2.2 Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time by providing You with at least 30 calendar days' notice in writing. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

2.3 We may cancel the contract for Services at any time with immediate effect by giving You written notice if:

(a) You do not pay Us when You are supposed to as set out in clause 1 or clause 3 of the terms & conditions (as applicable). This does not affect Our right to charge You interest under clause 3.3 of the terms & conditions; or

(b) You break the contract in any other material way and You do not correct or fix the situation within 14 days of Us asking You to in writing.